We strive to provide numbers with the highest possible quality, but unfortunately, cases where you encounter a busy or blocked number for receiving SMS messages are not excluded.

What to do if you get a taken number?

First of all, pay attention to whether an SMS has arrived or not. If:

1. SMS has not arrived. then the funds will not be deducted from your account balance. We recommend closing the operation by clicking on the red cross to the right of the number and purchasing a new number.

2. SMS has arrived. Please contact our support chat, providing the number with a brief description of the situation.

Note:

1. Encountered a busy number for SMS reception

2. Our service provides a refund for a service that was not provided with adequate quality.

3. Refunds for busy numbers are processed within 3 hours during the day and within 10 hours at night.

4. No confirmation of the problem is required for the first inquiry.

5. In case of subsequent inquiries, we recommend attaching a screenshot, as this affects the refund time and problem resolution.